Exercise 10: Interview With Dropped Out or Inactive Members

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                          EXERCISE TEN
          INTERVIEW WITH DROPPED OUT OR INACTIVE MEMBER

We are very interested in finding out why people who were members
of ______________ organization have not renewed their memberships. 


     a.   Could you give us some idea as to why you are leaving?

     b.   (If not mentioned) are there specific things that
          bothered you about the organization or your part in it?

     c.   What good things are there about the organization?

     d.   Would you recommend any changes in the organization that
          might strengthen its goals, membership policy, methods of
          functioning?

     e.   What new circumstances might help you renew interest or 
          activity in the organization?

     f.   (If appropriate) could we be of help in suggesting other
          organizations more suited to your present interests?

     g.   Are there any recommendations you can give us from your
          experience as a member that might help us in our
          relationships with other members?

> Final suggestions:

Keep a card index of reasons members have left your organization
and review this index regularly for trends.

          Side 1--Dropped Out or Lapsed Members

          Name
          Address
          Telephone
          Member dates from ______ to ______
          Activity record (incl. offices held)
          Dates
          Work done
          Comments


          Side 2--From Interview

          Reason(s) for leaving
          Major satisfactions as a member
          Major dissatisfactions
          Recommendations of ex-member
          Follow-up and disposition

• Lois M. Frey, UVM Extension, RR #4, Box 2298, Montpelier, VT 05602, (802) 223-2389, email: lfrey@sover.net
• "Group Development: Creating Group Effectiveness" by Duane Dale, DFD Associates, 99 Brattle Street, Cambridge, MA 02138-3402 (moving to 764 South East Street, Amherst, MA 01022 after 8/1/98);
• Bob Biagi, 142 Cherry Lane, Amherst, MA 01002 (413) 549-1412;

Comments to: crs@uvm.edu
Reviewed as of 4/20/98