A Problem-Solving Outline

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                    A PROBLEM-SOLVING OUTLINE

The small group facilitator's success often rests on his/her
ability to focus the group's effort on a sequence of problem-
solving steps.  The outline that follows is one example of such a
process.  It can help the group stay on track if the entire group,
not just the facilitator, is familiar with the outline.

   I.     Define problem

     A.   What is the present situation?

          1. How long has it existed?
          2. Who is affected?
          3. How serious is it?
          4. What do you believe to be the cause(s)?

     B.   Indicate where you want to be by providing a goal
          statement.

          1. What proportion of those affected can realistically be
          helped?
          2. What will those affected be able to do or receive?
          3. What is the time frame?
          4. What indicators should be used to measure goal
          achievement?

  II.     What (if any) are the major issues surrounding the
          problem?

 III.     Discuss the alternative solutions (approaches or
          programs) you considered and indicate which one you
          consider most appropriate.

     A.   Why?
     B.   How did you evaluate the alternative solution(s)?
     C.   What values did you consider most important?
     D.   What is the possible distribution of positive and
          negative effects?

  IV.     What factors should be taken into account in carrying out
          the specific solution you propose?

     A.   Who should do it?
     B.   How might support for proposal be achieved?
     C.   What is action group's relation to power figures?
     D.   What strategy(ies) would you recommend?  Why?
     E.   What specific tactics or methods might be used?


     

• Lois M. Frey, UVM Extension, RR #4, Box 2298, Montpelier, VT 05602, (802) 223-2389, email: lfrey@sover.net
• "Group Development: Creating Group Effectiveness" by Duane Dale, DFD Associates, 99 Brattle Street, Cambridge, MA 02138-3402 (moving to 764 South East Street, Amherst, MA 01022 after 8/1/98);
• Bob Biagi, 142 Cherry Lane, Amherst, MA 01002 (413) 549-1412;

Comments to: crs@uvm.edu
Reviewed as of 4/20/98